Terms of Service
TERMS OF SERVICE
Last Updated: June 6, 2026
Acceptance of Terms
These Terms of Service (“Terms”) govern your use of the website, services, products, client portals, resources, and communications provided by Winzera Celeste, LLC (“Company,” “we,” “our,” or “us”).
By accessing our website, scheduling a consultation, purchasing services, downloading resources, or otherwise engaging with our business, you agree to be bound by these Terms.
If you do not agree to these Terms, you should discontinue use of our website and services.
About Our Services
Winzera Celeste, LLC provides professional business support services, which may include:
- Business systems consulting
- Operations consulting
- Administrative support
- Virtual assistant services
- Workflow design
- Process documentation
- Project management support
- Digital organization services
- Training and implementation assistance
- Digital resources and educational materials
Specific services, timelines, deliverables, and pricing may be outlined separately in service agreements, proposals, contracts, invoices, or client onboarding documents.
If there is a conflict between these Terms and a signed client agreement, the signed agreement will govern.
Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements to use our services.
By using our website and services, you represent that you meet these requirements.
Client Responsibilities
To ensure successful service delivery, clients agree to:
- Provide accurate information
- Respond to requests in a timely manner
- Provide access to necessary systems and accounts
- Review deliverables promptly
- Communicate changes in project scope
- Maintain backups of important business data
Delays caused by missing information, lack of communication, or failure to provide requested materials may impact timelines and deliverables.
No Guarantee of Results
We strive to provide high-quality services and recommendations.
However, we cannot guarantee:
- Specific business outcomes
- Revenue increases
- Sales growth
- Lead generation results
- Time savings
- Operational improvements
- Client acquisition results
Results depend on many factors outside our control, including client implementation, market conditions, business operations, and third-party systems.
Any examples, case studies, testimonials, or projections are provided for illustrative purposes only and should not be interpreted as guarantees.
Payment Terms
Payment terms may vary depending on the service purchased.
Unless otherwise stated:
- Payment is due according to the invoice issued.
- Services may be paused until payment is received.
- Late payments may result in project delays or suspension of services.
- Clients remain responsible for all fees incurred prior to cancellation.
All prices are listed in U.S. Dollars unless otherwise specified.
Refund Policy
Due to the nature of consulting, administrative, and digital services, refunds are generally not provided for work already completed.
Refund requests may be evaluated on a case-by-case basis.
Digital products, downloadable resources, templates, and educational materials are generally non-refundable unless required by applicable law.
Cancellations and Termination
Either party may terminate a service relationship in accordance with the terms outlined in any applicable client agreement.
We reserve the right to suspend or terminate services if:
- Payment is not received
- Terms are violated
- Fraudulent activity is suspected
- Harassment or abusive behavior occurs
- Requested activities violate applicable laws or regulations
Upon termination, outstanding balances remain due.
Intellectual Property
All content provided by Winzera Celeste, LLC remains the intellectual property of Winzera Celeste, LLC unless otherwise agreed in writing.
This includes:
- Website content
- Branding
- Frameworks
- Processes
- Templates
- Documentation
- Training materials
- Graphics
- Downloads
- Educational resources
You may not:
- Reproduce
- Redistribute
- Resell
- Modify
- License
- Publish
our materials without written permission.
Client Content
Clients retain ownership of content, documents, branding assets, and materials they provide to us.
By providing materials, clients grant us a limited license to use such materials solely for the purpose of providing contracted services.
Clients are responsible for ensuring they have the necessary rights and permissions to provide any content shared with us.
Third-Party Platforms
Our services may involve the use of third-party platforms, software, or tools.
Examples may include:
- Google Workspace
- Stripe
- Calendly
- Notion
- SuiteDash
- Canva
- WordPress
We are not responsible for:
- Third-party outages
- Software changes
- Pricing changes
- Security incidents outside our control
- Service interruptions caused by third-party providers
Clients remain subject to the terms and policies of any third-party services they use.
Confidentiality
We understand that clients may share confidential business information.
We will make reasonable efforts to maintain confidentiality regarding non-public information shared in connection with our services.
This obligation does not apply to information that:
- Is publicly available
- Was already lawfully known
- Must be disclosed by law
- Is independently developed without access to confidential information
Limitation of Liability
To the fullest extent permitted by law, Winzera Celeste, LLC shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:
- Use of our services
- Inability to use our services
- Business interruptions
- Lost profits
- Lost revenue
- Lost data
- Third-party platform failures
Our total liability for any claim shall not exceed the amount paid by the client for the specific service giving rise to the claim.
Indemnification
You agree to defend, indemnify, and hold harmless Winzera Celeste, LLC and its owners, contractors, affiliates, and representatives from any claims, liabilities, damages, losses, costs, or expenses arising from:
- Your use of our services
- Violation of these Terms
- Violation of applicable laws
- Infringement of third-party rights
Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to systems
- Interfere with website operation
- Upload malicious code
- Misrepresent your identity
- Engage in abusive or harmful conduct
We reserve the right to restrict access for violations of these Terms.
Accessibility
We strive to make our website and services accessible to all users and continually work toward improving accessibility.
Users requiring accommodations may contact us directly.
Privacy
Your use of our website and services is also governed by our Privacy Policy.
Please review the Privacy Policy for information regarding how we collect, use, and protect personal information.
International Users
Our business operates from the United States.
If you access our services from outside the United States, you do so voluntarily and are responsible for compliance with your local laws and regulations.
Dispute Resolution
Before initiating legal action, both parties agree to make reasonable efforts to resolve disputes through good-faith communication.
Any disputes arising from these Terms shall be governed by the laws of the Commonwealth of Kentucky, United States, without regard to conflict of law principles.
Severability
If any provision of these Terms is determined to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.
Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Changes will become effective upon posting to this page.
Continued use of our website or services after updates are posted constitutes acceptance of the revised Terms.
Contact Information
Winzera Celeste, LLC
Email: celeste@winzeraceleste.com
Website: winzeraceleste.com